CONSUMER RIGHT (IMPORTANT NTSE MCQ QUESTION WITH SOLUTION)

CONSUMER RIGHT

Q-1. Name an Act which enacted to protect the consumers-

a) High price act

b) Codex consumer

c) Consumer protection Act 1986

d) None of these

Ans. (c) Consumer protection Act 1986

Q-2. I had booked Maruti Swift Dezire Car for Rs.5,10,000. The car was supposed to be delivered in six months. There was delay in delivery of car. The price of car has gone up to Rs. 5,25,000. In this case,

a) I need to pay additional Rs. 15,000 at the time of taking delivery of the car.

b) I am not liable to pay additional Rs. 15,000 as delay is on the part of car dealer.

c) I can cancel the booking of car and claim refund of paid amount due to delay

d) I can switch to another car which is available and does not need additional payment.

Ans. (b) I am not liable to pay additional Rs. 15,000 as delay is on the part of car dealer.

Q-3. “Hallmark is the certification maintained for standardisation of jewellery”

a) True

b) False

c) Can't say

d) None of these

Ans. (a) true 

Q-4. A customer purchases a washing machine. She realised that it is defective, she complains to the dealer and the manufacturer, to no effect, which one of the following right is denied to her, this case? 

a) Right to choose

b) Right to consumer's safety

c) Right to information about goods & product

d) Right  to represent

Ans. (d) Right to represent

Q-5. Match column 1 with column 2

     Column 1

1. Availing details of ingredients of a product

2. Agmark

3. District Consumer Court

4. Bureau of Indian Standard

5. Accident due to faulty engine in a consumer welfare organization

6. Consumer international

    

 Column 2

A. Right safety

B. Certification of edible oil and cereals

C. Right of information

D. Dealing with consumer cases

E. Global level institution of Scooter.

F. Agency that develop standards for goods and services.

a) 1-C, 2-b, 3-d, 4-f, 5-a, 6-e

b) 1-6, 2-, 3-C, 4-d, 5-a, 6-f

c) 1-C, 2-6, 3-e, 4-d, 5-a, 6-f

d) 1-6, 2-0, 3-C, 4-e, 5-f, 6-a

Ans. (a) 1-C, 2-b, 3-d, 4-f, 5-a, 6-e

Q-6. Which among the following is not a part of right to information Act 2005.

a) Ask any questions from the government or seek any information

b) Inspect any government work

c) To punish any government official or department

d) Take samples of material of any government work get them inspected

Ans. (c) To punish any government official or department

Q-7. Agency that develop standards for services

a) BIS

b) AGMARK

c) ISO

d) WHO

Ans. (a) BIS

Q-8. Certification of edible oil and cereals relate to

a) FAO

b) WHO

c) ISO

d) AGMARK

Ans. (d) AGMARK

Q-9. Name the court to which a consumer has claim of more than 1 crore

a) National level

b) State level

c) District level

d) None of these

Ans. (c) District level

Q-10. What is COPRA?

a) Consumer Presentation Act

b) Consumer Protection Act

c) Consumer Protection Activities

d) None of the above

Ans. (b) Consumer Protection Act

Q-11. The consumer Movement in an organized form started in

a) 1950s

b) 1960s

c) 1970s

d) 1980s

Ans. (b) 1960s

Q-12. What is RTI?

a) Right to Information

b) Right to be informed

c) Right to be Investigated

d) Right to Investigate

Ans. (a) Right to Information

Q-13. What is MRP?

a) Maximum Retail Price

b) Minimum Retail Price

c) Marginal Retail Price

d) Marginal Retail Product

Ans. (a) Maximum Retail Price

Q-14. When is the National Consumer Day celebrated?

a) 24 Dec

b) 24 Nov

c) 23 Oct

d) 20 Dec

Ans. (a) 24 Dec

Q-15. Your friend has been sold a medicine that has crossed the expiry date. Identify the right-

a) Right to safety

b) Right to seek Redressed

c) Right to choose 

d) None of these

Ans. (a) Right to safety

Q-16. Name the court to which a consumer has a claim of 40 lakh -

a) District court

b) State court

c) National court

d) All of the above

Ans. (b) State court

Q-17. Which organisation sets international food standards-? 

a) AGMARK

b) BIS

c) Codex Aliment Arius Commission

d) None of these

Ans. (c) Codex Aliment Arius Commission

Q-18. Name the global level institution of consumer welfare organisation-

a) Codex

b) Consumer International

c) Both

d) None of these

Ans. (b) Consumer International

Q-19. Consumer protection Act was enacted in India in

a) 1986

b) 1982 

c) 1984

d) 1988

Ans. (a) 1986

Q-20. Agmark and ISI mark shows:

a) Quality and standard of products

b) Quantity of the product

c) Availability of the product

d) None of these

Ans. (a) Quality and standard of products

Q-21. COPRA is related to:

a) Trader

b) Environment 

c) Agriculture 

d) Consumer

Ans. (d) Consumer

Q-22. Which of the following Act empowers the people to find out what is going on in the Government?

a) Right to Intention Act

b) Right to Transparency Act

c) Right to Inclination Act

d) Right to Information Act

Ans. (d) Right to Information Act

Q-23. Which is not true about R.T.I. (Right to Information)?

a) It empowers people

b) It promotes transparency

c) It promotes good governance

d) It is against bureaucracy

Ans. (d) it is against bureaucracy

Q-24. When did the 'Consumer Protection Act' come into force?  

a) 1st July, 1989

b) 1st June, 1986

c) 1st June, 1988

d) 1st July, 1987

Ans. (b) 1st June, 1986

Q-25. I had applied for an electricity connection. However, I was not provided power supply. In this situation.

a) I cannot approach consumer court to seek redressal

b) I can approach consumer court to seek redressal

c) I can file a civil suit in the court of law against electricity Board

d) All of the Above

Ans. (d) All of the Above

Q-26. Which of the following does not fall under Consumer Rights?

a) Right to be informed

b) Right to choose

c) Right to seek govt. help

d) Right to represent the consumers' court.

Ans. (c) Right to seek govt. help

Q-27. I had booked a train ticket in one of the super-fast trains. The train was delayed for long hours without any reason. In this situation,

a) I cannot approach consumer court as train delays can happen sometime

b) I can file a complaint in Railway Office and claim refund of my ticket amount

c) I can approach consumer court for deficiency in service and claim refund of super-fast charges as             damage.

d) I can cancel my ticket without paying cancellation charges to Railways

Ans. (c) I can approach consumer court for deficiency in service and claim refund of super-fast charges                 as damage.

Q-28. What is COPRA?

a) Consumer Operating Protection Regulation Authority

b) Consumer Protection Act

c) Consumer Protection Authority

d) All of the Above

Ans. (b) Consumer Protection Act

 

Q-29. I bought branded packaged milk of 500 ml from a retailer. The packet actually gave 400 ml               of milk. In this situation,

a) I can file criminal complaint against the company under Indian Penal Code.

b) I can approach the Consumer Court

c) Either (a) or (b)

d) Both (a) and (b)

Ans. (d) Both (a) and (b)

Q-30. What arose out of dissatisfaction of the consumers as many unfair practices were being                     indulged in by the sellers?

a) Consumer Awareness

b) Consumer Movement 

c) Consumer Rights

d) Consumer Duties

Ans. (b) Consumer Movement 

Q-31 I am not getting regular water supply. What can I do against the concerned govt. authority?

a) Approach Consumer Court

b) Approach Civil Court  

c) Cannot approach any court

d) (a) and (b) only

Ans. (c) cannot approach any court

Q-32. In the market place, consumers are exploited when

a) Shopkeepers weigh less than what they should

b) Traders add charges that were not mentioned before

c) Adulterated/defective goods are sold

d) All of the Above

Ans. (d) All of the Above

Q-33. Which right of consumer is violated if the consumers are not allowed to get their claims                    settled against manufacturer in case they are cheated or exploited?

a) Right to seek redressal

b) Right to choose

c) Right to be heard

d) None of them

Ans. (a) Right to seek redressal

Q-34. Because of this right, the rules have been made so that the manufacturer displays all the                  Information relating to the commodity.

a) Right to choose

b) Right to be heard 

c) Right to seek redressal

d) Right to be informed

Ans. (d) Right to be informed

Q-35. A major step taken in 1986 by the Indian government was the enactment of

a) RTI Act

b) Consumer Protection Act.

c) Consumer Movement

d) Consumer Courts

Ans. (b) Consumer Protection Act.

Q-36. Consumer movement in India has led to the formation of various organisations locally known as

a) Consumer Protection Council

b) COPRA

c) Resident Welfare Association (RWA)

d) None of them

Ans. (a) Consumer Protection Council

Q-37.  student who has paid lump sum fee for course of three years to a coaching institute, now                  decides in between to discontinue that institute due to lack of quality teaching. Can this                   student get proportionate amount of fee refunded as per the law?

a) No

b) Yes

c) May or May Not

d) None of them

Ans. (b) yes

Q-38. Organisation which sets International food standards

a) Consumer International that

b) Codex Aliment Arius Commission

c) ISO

d) COPRA

Ans. (b) Codex Aliment Arius Commission

Q-39. World Consumers Rights Day is celebrated on

a) Jan 15

b) Feb-15 

c) March 15

d) Jan-01

Ans. (c) March 15

Q-40. Under COPRA, quasi-judicial machinery was setup for redressal of consumer disputes.

a) Two-tier

b) Three-tier 

c) Four-tier

d) Five-tier

Ans. (b) Three-tier